Terms of use

These terms are the agreement between you and Aussie Rooms ("we", "us") for using Aussie Rooms, on the website and in the app. By creating an account or using Aussie Rooms, you agree to them.

What Aussie Rooms is

Aussie Rooms is a platform where landlords list rooms in share houses, people apply for them, and the people in a house manage their tenancy together: rent records, repairs, house rules, the cleaning roster and messages.

We provide the platform only. We are not a real estate agent, we are not a party to any agreement between a landlord and a tenant, and we do not inspect rooms or check people. We don't collect, hold or pass on rent or bonds.

Your account

• You must be 18 or older and use your real name and a real, recent photo of yourself.
• One account per person. Don't sign in as someone else or let others use your account.
• You sign in with a code sent to your email. Keep your email account secure; anything done after signing in with your code is treated as done by you.
• Keep your details up to date in your profile.

Renters

• Looking at rooms, booking a viewing and applying are free.
• When you apply, the landlord sees what the application page shows them: your name and photo, your move-in date and stay, how you'll pay the rent, any documents you add and your message. They don't see your email or mobile.
• A landlord may approve your application and send you an agreement. When you sign it by typing your full name, you are agreeing with that landlord to the rent, bond, dates and house rules shown in the agreement. That agreement is between you and the landlord.
• Never pay money to anyone for a room before you have seen it, in person or by live video, and been approved through Aussie Rooms.

Landlords

• You must own the property or have the right to let the rooms you list.
• Listings must be accurate and current: real photos of the actual room, the true rent, bond and bills, and the real move-in date. Take a room down when it is no longer free.
• You are responsible for meeting every law that applies to you, including residential tenancy and rooming accommodation laws, anti-discrimination law, safety and minimum housing standards, and bond lodgement rules in your state or territory.
• When you confirm a room meets the minimum standards listed in the app, you are telling renters that it does.
• Use applicants' information only to decide on their application and to manage their tenancy, and keep it private.
• Choose tenants fairly. Don't refuse or treat anyone differently because of race, sex, age, disability, religion, sexuality, relationship status, pregnancy, having children or any other attribute protected by law.

Rent and bonds

Rent and bonds are paid directly between the tenant and the landlord, outside Aussie Rooms. The app keeps a record: a tenant can mark a payment as made and the landlord confirms it. That record is there to help, but it is not proof of payment on its own, and we are not responsible for payments or for disputes about them.

Messages and photos

You are responsible for what you post, including listings, photos, documents and messages. Only post things you have the right to share, and don't post other people's private information or photos of them without their permission.

You keep ownership of what you post. You give us permission to store it, show it to the people it is meant for, and (for listings) show it publicly, for as long as it is on Aussie Rooms.

Not allowed

• Fake, misleading or duplicate listings, or listing a room you can't let.
• Scams, including asking for money before a viewing or an approval.
• Harassment, threats, hate or discrimination towards anyone.
• Collecting other users' details, copying listings in bulk, or using automated tools on Aussie Rooms.
• Anything illegal, or trying to break or get around how Aussie Rooms works or keeps information private.

Our responsibility

Nothing in these terms excludes rights you have under the Australian Consumer Law that can't be excluded. Apart from those, Aussie Rooms is provided as it is, and we don't promise it will always be available or free of errors.

We are not responsible for what users say or do, for the condition of any room, or for any agreement between a landlord and a tenant. To the extent the law allows, our total liability to you is limited to supplying the service again or paying for it to be supplied again.

Suspending accounts

We may remove a listing, or suspend or close an account, if we reasonably believe these terms or the law have been broken, or to protect other users. You can stop using Aussie Rooms at any time and ask us to delete your account (see our privacy policy).

Changes

We may update these terms. When we make an important change we'll tell you in the app or by email before it applies. Using Aussie Rooms after that means you accept the new terms.

Law

These terms are governed by the law of Queensland, Australia.

Contact

Aussie Rooms, hello@aussierooms.com