Delete your account

You can delete your Aussie Rooms account yourself at any time, in the app or on the website. It happens straight away.

How to delete your account

1. Open the Aussie Rooms app, or go to aussierooms.com/me/delete and sign in.
2. Renters and tenants: go to Profile, then Delete my account. Landlords: go to Settings, then Delete my account.
3. Read what will be removed, type DELETE and tap Delete my account.

If you're a landlord with tenants still living in a house you own, end each tenancy first in Rooms and tenancies. Then you can delete your account.

What is deleted

• Your profile: name, email, mobile, photo and housemate profile
• Your ID check result and any ID photos
• Your saved rooms, room alerts, applications and viewings
• Messages you sent in chats
• Houses you own on your own, with their rooms, listings, photos and videos
• Your sign-in. You can make a new account later with the same email.

What is kept

• If you rented through Aussie Rooms, your landlord keeps their record of the tenancy, rent and bond, as rental law requires. Your name is removed from it.
• Reports about you made to our team are kept for safety, without your account.
• Copies in our encrypted backups are removed within 30 days.
• If you used the ID check, Stripe (who runs it) keeps its own record under its privacy policy.

Deleting some data only

You don't have to delete your account to remove some data. In Profile you can change or remove your photo, hide or clear your housemate profile, delete room alerts and unsave rooms. To ask us to delete anything else, email us.

Need help?

Email hello@aussierooms.com and we'll help within 30 days.